| Order Status |
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| An item is missing from my shipment. |
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Please review your original order invoice to verify the item missing was shown on your invoice. You can view your past order records by logging in to your personal account administrative area here:
My Account/Order Status
Once you confirm there was an error in your shipment, please send an email to our customer service staff explaining the error. Remember to include your order # in the Subject header: support@homedecodirect.com including your order # in the subject header. |
| Has my order shipped? |
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Each item has "Availability" informaition under the price on the full description page of the item. After the availability it will show an estimated time when the item actually leaves the warehouse. This usually ranges from 1 to 5 business days depending on the type of item and if it ships from a 3rd party distribution center. During extra busy holiday times, the time it takes for us to prepare and ship your package may be longer. We do our best to ship packages as quickly as possible. Items such as large furniture require longer processing time. Once your order leaves the warehouse there will be standard shipping considerations that apply. For example if you select "Ground Shipment", your order could take up to 7 to 10 business days to arrive. This is usually the worst case scenario. To most shipping locations your item will arrive in 3 to 5 business days after the order leaves the warehouse (see Availability estimation). Rush shipments are 2 day shipping options which means the order will be received 2 days after the item ships from the warehouse. Again Rush delivery still requires standard processing time for the item to leave the warehouse. If you need an item by a specific date please contact a customer service representative. (877) 579-DECO ext. 2
Before contacting us please log in to your account to check shipment status.: My Account/Order Status
If your package was scheduled to arrive on a specific day but did not arrive, please contact us at:support@homedecodirect.com |
| How do I cancel my order/item? |
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First log into your account by clicking the My Account/Order Status link in the upper right hand corner of our website. You will need to log in using your email address and password you established. If you have forgotten your password, our system will remind you via email, but you will first need to enter the same email address you provided during checkout
Under the Orders section you will see a link called Cancel items or orders. Here you will see a list of past orders. Click on the order you wish to cancel and select View or change order. Then select the button that says "need to change quantities or edit an item?". This will allow you to change the quantities. If you wish to delete the entire order change all the quantities to "0" and select save changes. The system will then ask you to verify that you wish to delete the order. Select continue to finalize order cancellation.
NOTE: If an order has already been processed by our shipping department it will be locked and you can no longer edit it. This means the order has either already shipped or is ready to ship. In this case send an email with your order # in the subjec header to our sales department to request order cancellation. You can also click here: ordercancellation@homedecodirect.com If the order has already shipped please refer to our return policies for further details. In most cases the customer will be responsible for shipping the product back to our wherehouse at their own expense and they may incur additional restocking fees.
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| How do I track my order? |
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You can easily track your order(s) by clicking on the My Account/Order Status link in the upper right hand corner of our website. You will need to log in using your email address and password you established. If you have forgotten your password, our system will remind you via email, but you will first need to enter a valid email address.
Under the Orders section you will see a link called Track packages. You can search for past orders and click View or Change Order. Here you will find all your order details including tracking #'s (if applicable) and an automatic tracking link. You will also find all of your order details such as shipping, payment, and purchase information. |
| How long does it take for my item to arrive? |
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Each item has "Availability" informaition under the price on the full description page of the item. After the availability it will show an estimated time when the item actually leaves the warehouse. This usually ranges from 1 to 5 business days depending on the type of item and if it ships from a 3rd party distribution center. During extra busy holiday times, the time it takes for us to prepare and ship your package may be longer. We do our best to ship packages as quickly as possible. Items such as large furniture require longer processing time. Once your order leaves the warehouse there will be standard shipping considerations that apply. For example if you select "Ground Shipment", your order could take up to 7 to 10 business days to arrive. This is usually the worst case scenario. To most shipping locations your item will arrive in 3 to 5 business days after the order leaves the warehouse (see Availability estimation). Rush shipments are 2 day shipping options which means the order will be received 2 days after the item ships from the warehouse. Again Rush delivery still requires standard processing time for the item to leave the warehouse. If you need an item by a specific date please contact a customer service representative. (877) 579-DECO
Before contacting us please log in to your account to check shipment status.: My Account/Order Status
If your package was scheduled to arrive on a specific day but did not arrive, please contact us at:support@homedecodirect.com |
| My order never arrived. |
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In most cases your packages are shipped within 1-2 business days. During extra busy holiday times, the time it takes for us to prepare and ship your package may be longer. We do our best to ship packages as quickly as possible. Items such as large furniture and jewelry require longer processing time. Also refer to the item Availability information published on the product detail page.
Before contacting us please log in to your account to check shipment status.: My Account/Order Status
If your package was scheduled to arrive on a specific day but did not arrive, please contact us at:support@homedecodirect.com |
| My product is missing parts. |
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Please review your original order invoice to verify the item missing was shown on your invoice. You can view your past order records by logging in to your personal account administrative area here:
My Account/Order Status
You should also review the product detail page on our website. Once you confirm there was an error in your shipment, please send an email to our customer service staff explaining the error. Remember to include your order # in the Subject header: support@homedecodirect.com including your order # in the subject header. |
| When will my backorder arrive? |
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You will be notified via email of expected shipment date if the item or items you have purchased are on backorder. If a product is out of stock and is expected to arrive soon, we will publish a Projected arrival date on the product detail page. If you have any questions about your order, please email: support@homedecodirect.com including your order # in the subject header. |
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