| My Account |
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| How do I create an account? |
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Accounts are created automatically when you make a purchase. We recommend you use the same email address each time you place an order with us. You can also log in before shopping by clicking on the My Account/Order Status button. This will make checking out a breeze! |
| How do I edit my account information? |
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You can easily edit your account information within your account management area. This is a straight forward utility but if you need help feel free to contact us. Log in hereMy Account/Order Status or click the link in the upper right hand corner of our website. You will need to log in using your email address and password you established. If you have forgotten your password, our system will remind you via email, but you will first need to enter a valid email address. |
| How do I return my product? |
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Click on Return Items within your account administration area.
If you do not have an account, returning an item is easy. You will need to request an RMA # (returned merchandise #). Please send us an email explaining the reason you wish to return a product or products along with your original order # in subject header. We will assist you with your request and depending on the return conditions explained in our company policies, we will make a decision on what needs to be done. In most cases returns that are not warranted by our mistake or product defects are subject to a 15% restocking fee. In all cases except for shipment errors on our part, the customer must pay for shipping back to us. We recommend a method that offers tracking and insurance such as UPS.
*Also refer to our Return Policies for more detailed information.
STEP 1:Click here to request an RMA #.
STEP 2: You will be contacted by one of our customer representatives for further details. |
| How much is my shipping? |
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Shipping varies by product price, weight, delivery location and delivery method. We recommend you add the items you wish to purchase into your shopping cart. Within the shopping cart page you will be asked to enter in your zip code. Shipping costs should then be displayed. You may have to press the recalculate button. |
| I forgot my password. |
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You can go to the account administration page by clicking here:My Account/Order Status There will be instructions on what to do if you forgot your password. However you will need to know your email address. If you forgot your email address, you can contact our customer service department and provide them with your order # so they can send you an email to the email address you entered when you purchased your product. |
| I received the wrong product. |
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Please review your original order invoice to verify the item missing was shown on your invoice. You can view your past order records by logging in to your personal account administrative area here:
My Account/Order Status
Once you confirm there was an error in your shipment, please send an email to our customer service staff explaining the error. Remember to include your order # in the Subject header: support@homedecodirect.com including your order # in the subject header. |
| What is your return policy? |
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HomedecoDirect.com accepts returns on merchandise from select manufacturers within 15 days from the shipping date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to HomedecoDirect.com on returned items unless there was an incorrect item(s) shipped by HomedecoDirect.com.
Returns within 15 days from shipping date can be for exchange, refund or credit at HomedecoDirect.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. A 15% restocking fee may apply to returned items, unless there was an error on our part.
Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for by Homedeco Direct. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not refund the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping. If items are returned by express delivery, refund will only cover up to $10.00.
HomedecoDirect.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify HomedecoDirect.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
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2004 Addendum
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Upon order placement, if you entered a correct email address, you will immediately receive an order confirmation with an order #. If you do not receive this please contact our customer service immediately.
It is the customer's responsibility to track their order, using the tracking information provided to you through our customer order status section of our website. Click on "My Account/Order Status", then under "My Orders" click on "Review orders / track packages".
If you never received a product but our system shows it was delivered to your address, you need to contact us immediately. If we do not hear from you within a maximum of 30 days of shipping date, we will not be able to assist you with lost or stolen items. |
| When will my order ship? |
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Each item has "Availability" informaition under the price on the full description page of the item. After the availability it will show an estimated time when the item actually leaves the warehouse. This usually ranges from 1 to 5 business days depending on the type of item and if it ships from a 3rd party distribution center. During extra busy holiday times, the time it takes for us to prepare and ship your package may be longer. We do our best to ship packages as quickly as possible. Items such as large furniture require longer processing time. Once your order leaves the warehouse there will be standard shipping considerations that apply. For example if you select "Ground Shipment", your order could take up to 7 to 10 business days to arrive. This is usually the worst case scenario. To most shipping locations your item will arrive in 3 to 5 business days after the order leaves the warehouse (see Availability estimation). Rush shipments are 2 day shipping options which means the order will be received 2 days after the item ships from the warehouse. Again Rush delivery still requires standard processing time for the item to leave the warehouse. If you need an item by a specific date please contact a customer service representative. (877) 579-DECO
Before contacting us please log in to your account to check shipment status.: My Account/Order Status
If your package was scheduled to arrive on a specific day but did not arrive, please contact us at:support@homedecodirect.com |
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